FAQ's
What currency are the prices I see on the site?
All prices are in USD.
I just placed an order, when will it ship?
We try our best to ship items as fast as we can. Please allow 4-7 days production time for your order to ship out, average shipping times are 15-21 days.
Tracking numbers will be updated 3-5 days after your order has been SHIPPED. If you don't have a tracking number after 7 business days, please email us at imatdream@imatdreamllc.com
I am not in love with my order, can it be returned? What if there is an issue?
We do not accept returns or exchanges. No cancellations or changes can be made to your order once the order has been placed. If your order has not shipped, we can, however, make changes to the mailing address and your email address if they are incorrect.
Can I cancel my order?
You are not able to cancel your order.
I have entered an incorrect address what do I do now?
If you have miss spelled or auto-filled in an incorrect address, simply reply to your order confirmation email and confirm. Once you double-check if the address given is wrong kindly notify us via email at imat@imatdream.com. If the given address is wrong, we can change the address to the correct one within 24 hours. No changes will be made after 24 hours.
How long does shipping take?
Shipping times vary as we do ship worldwide from different fulfillment centers based on your location. The average shipping time is 7-10 business days.
I have a question that wasn't answered, can you please help?
Absolutely! Please send us an email to imatdream@imatdreamllc.com and we will be happy to assist you in any way we can.
We do receive a large number of emails, if you wish to get a prompt response, please attach your order number and address the problem clearly, thanks.
